Ordering :

fluoride water filters, countertop and under-counter

Ordering Information

Important: We ship via UPS or the US Postal Service and they require an accurate and complete street address (example: 122 Elm St, Apt 102, not 122 Elm #102).  Also, the shipping address entered must be where your credit card statement is mailed (bill to address).  We process your credit card through a merchant terminal with address verification along with other forms of security for your protection. If your street address is not on file, we may not get authorization and that will delay your order.  If your billing address is a post office box, your bank can add your street address on your request.

Important UPS Delivery Information

Please provide us with your correct street address for UPS delivery, including apartment numbers, etc. If the address is not correct or incomplete, UPS charges $11 for an address intercept, and you will be billed that amount.

UPS will attempt delivery 3 times, and requires someone there to sign for the package. If you can't be there, call UPS at 1-800-742-5877 and ask them to hold the package so you can pick it up at their office. They will hold a package for 5 days, but you must call to make the request. And you'll need ID to pick it up. If you are not home on the their 3rd attempt to deliver the package, and you haven't called to arrange pickup at their office, UPS will return the package to us and you will be responsible for shipping costs: to you and the return shipping--actual costs. To avoid extra expense, please have someone there to sign for your package or call and arrange to pick up the package. When an exception notice is sent to us after an attempted delivery, we will e-mail you instructions with your tracking number. Note, signing the UPS slip left in the door doesn't guarantee they will leave the package. It depends on your driver.

Notice: consumer is responsible for following any state and/or local regulations and plumbing codes pertinent to the purchase, installation and operation of our products.