Water Filters Ordering Information

We have been selling quality water filter products for 10 years, since 1997. Most of cartridges are USA made (except our high quality Doulton bacteria filter is made in the UK)

Important: We ship via UPS and they require an accurate and complete street address (example: 122 Elm St, Apt 102, not 122 Elm #102).  Also, the address entered must be where your credit card statement is mailed (bill to address).  We process your credit card through a merchant terminal with address verification along with other forms of security for your protection. If your street address is not on file, we may not get authorization and that will delay your order.  If your billing address is a post office box, your bank can add your street address on your request.

Notice: consumer is responsible for following any state and/or local regulations and plumbing codes pertinent to the purchase, installation and operation of our products.

	Free UPS ground shipping continental US orders over $99* - order less than $99
	Shipping and handling for orders under $99 is just $8.55
	Limited 30 day Money Back Guarantee**
	Most orders shipped UPS within 48 hours; UPS Tracking e-mailed
	USA and Canada orders only
	Online Orders are processed manually by a qualified water filter specialist--credit cards are NOT automatically billed
	Most filters are for municipal water purification unless otherwise stated
	KDF/GAC cartridge (KG) 3-year warranty--does not cover sediment clogging (New York City area)
	Order toll-free 1-888-297-4887 or in Michigan call 1-248-788-3342
	Technical support hours: 8am - 8pm EDT, Monday - Friday.
	Free filter wrench with countertop and under-counter orders, except with build-your-own filters

**Limited 30 Day Money Back Guarantee!

Under-counter and countertop water filters must be unused and in original packaging.  Returns must be authorized over the phone, and then shipped with insurance for the amount paid.  A 15% restocking fee plus the actual shipping costs will be deducted.  The limited 30 day money back guarantee only applies to our under-counter and countertop filter systems.  All other products, including cartridges, are not returnable.

*Free shipping, continental US only.  Does not apply to special orders.  Prices subject to change without notice.

We now accept Canadian orders and ship via UPS, however, there is a shipping charge.  Our shopping cart does not add the shipping charges to the order, and the amount will calculated and a new total will be sent to the customer prior to processing.

The Water Exchange Fax-Mail Order Form

You may order any of our water filtration products using our fax-mail order form. Simply fill in the fax order form  with your name, address, phone number, charge card number and products desired and fax or snail mail in your order. For a secure ordering method, please use our cart system on our KDF® Products page.

You may also mail your order using the fax order form.  Send to The Water Exchange/Software Exchange LLC, PO Box 251682, West Bloomfield, MI 48325. Michigan residents add 6 % sales tax. Make your check or money order payable to The Water Exchange.

California Residents: the state of California requires water treatment devices claiming health claims be tested and certified by them - our units are not.  Therefore, only aesthetic claims can be made on units shipping to California addresses.  Click for California Orders.

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